Agentic OS for IT MSPs

Resolve 40%+ of service desk tickets end to end within 4 weeks. Then extend the same AI-native automation across the rest of your operations.

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Features

Purpose‑built for large M&A‑led MSP platforms.

One automation layer across every company

New op-co, new PSA, new RMM — no new integration needed. Standardise delivery across MSPs.

Getting ROI is our job, not yours

Our forward deployed engineers (FDEs) do the heavy lifting to ensure impact.

No new tool, no retraining needed

Neels works alongside your team, inside the tech stack and tools they already use every day.

Pay nothing until you see it work

You pay nothing until Neels is resolving 20% of your service desk tickets (14 days).

Platform

Every workflow. One system of control.

Neels coordinates AI work across the operational surface of an MSP. Every workflow shares the same orchestration, governance and observability layer.

Instant triage

Every ticket labelled, prioritised and routed the moment it lands — with 30–50% better accuracy than manual triage.

AI-led resolution

The agent proposes the fix or the workflow. Your engineer approves. Nothing runs without a human saying yes.

10x better than RPA

Real-life cases, not just the happy path. Exceptions, missing context and one-off variations are handled, not escalated.

Integrations

Works with the stack you already run.

Native integrations across your PSA, RMM, identity, comms, documentation and procurement layers. No middleware, no rip-and-replace.

    • Autotask
    • ConnectWise
    • TOPdesk
    • ServiceNow
    • Freshservice
    • HaloPSA
    • Pax8
    • Datto RMM
    • NinjaOne
    • Exchange
    • Slack
    • Teams
    • Entra ID
    • Microsoft AD
    • IT Glue
    • Hudu

Security & Compliance

Built for mission‑critical operations.

Neels is designed for the operational, security and compliance demands of large MSPs—not for isolated proofs of concept.

  • ISO 27001 certified

    Aligned with enterprise compliance requirements.

  • End-to-end encryption

    Customer data encrypted in transit and at rest.

  • GDPR compliant

    London HQ with data handling and residency designed for European operations.

  • VAPT completed

    Independent vulnerability assessment and penetration testing by a top European security firm.

  • Regional Data Hosting

    Host data in your preferred geography across the EU, UK, or US.

  • Human approval for high risk actions

    Roll out by client, workflow or environment with rollback controls.